Medial Saúde / Medial Healthcare
Agility and deadlines met when responding to Medial members' needs.
The needs of the company
Saving time and gaining further efficiency when dealing with clients' requests, such as the scheduling of consultations and exams, the authorization for procedures and others. Eliminating extra costs and unnecessary work through the replacement of fax machines and manual controls for a digital media processing, as well as the automated management of the entire process.
Why M2G?
M2G presents integrated solutions for the services provided, to be gradually implemented and customized according to each different section and department at Medial.
What has been done
• Introduction of the product NovoFAX, with a server that ensures the best performance;
• Development of URAs in order to include the process of identification of clients linked to the process of document searching;
• This solution has been supplemented by the procedure of sending a NovoSMS so that members' requests can be dealt with as promptly as possible.
Results
By reviewing the entire process of receiving and dealing with faxes, starting with the processing via URA and the follow-up to NovoFAX, we managed to achieve an average reduction of up to eight hours when dealing with some members' requests. Furthermore, the automatic sending of NovoSMS, along with the processing via URA, has significantly reduced the number of clients contacting the call center service to ask for the confirmation of faxes transmitted.
Cifra Crédito Rápido / Cifra Fast Credit
Surpassing the goals intended in billing negotiations, thus optimizing the process of confirmation of such billing.
The needs of the company
Establishing a direct contact with the client in order to initiate the process of credit recovering and subsequently ensure that the terms of the agreement be respected, the deadlines met and the payment fees defined.
Why M2G?
M2G provides you with the most complete and integrated solution of NovoSMS for the corporate environment, presenting assertive campaigns with very positive feedback at the first attempts of contact with clients.
What has been done
• A preliminary assessment of the processes and ways of integration with the internal systems of the company;
• Introduction of a system whereby messages are sent in batches, thus ensuring a high daily capacity for processing;
• Immediate or scheduled sending of NovoSMS according to the client's need, and including the necessary data for payment under the terms of the deal;
• Introduction of control reports and the notification of messages delivery.
Results
By using the NovoSMS for the delivery of messages, we managed to increase by 20% the rates of success in the process of credit recovering.
M2G Solutions
About NovoFAX
NovoFAX is a service for sending and reception of faxes, supported by a technology exclusively created by M2G, which meets all the needs involved in this process: speed, punctuality, legilibility, organization and the preserving of data and documents in digital media, in a completely safe enviroment.
Through the virtual numbers made available by M2G, the set of numbers available in over 250 Brazilian cities and towns as well as the client's electronic address, your company may rely on a sophisticated and yet easy-to-operate process to meet your clients, partners and suppliers' needs, who depend on the sending and the reception of messages.
About Mobile Services
Our Mobile solutions cover the sending of NovoSMS, which is occasionally linked to other M2G solutions, as well as the complete implementation of smart and interactive applications for different platforms of mobile phone systems, and totally integrated to the programs of relationships with clients.
Our development includes online and offline applications for smartphones and PDAs, as well as the operation with the main brands and workaday models of mobile phones. These applications will connect the systems of your company to your client, aiming at the provision of corporative services such as the sending of reminders or collaborative tools, using these mechanisms as a front-end interface.
Infrastructure
Our business model has been designed and developed in a way that provides your company with a pay-as-you-use system, causing no concerns whatsoever about purchasing, installation and updating of hardware and software, nor about the capacity planning or contingency plans, much less with the hiring of specialized technical staff.
M2G offers you the adequate partnership for your company to dedicate fully to its core business. Our services have been developed based on the concepts of Saas (Software as a Service) and Cloud Computing, prioritizing the safety and availability of the infrastructure.
Integrated services for companies
M2G solutions are supported by services that bring efficiency and efficacy to the processing of documents and messages. M2G provides you with the integrated services as follows.
1. Management Panel
2. URA (Unit of Audible Response)
3. 100% delivery (for NovoFAX only)
4. NovoSMS
5. Mobile Applications
6. Desktop Applications
7. Consulting
For further information about M2G, please contact us.